Returning Instore |
Returning Online |
|
| If originally purchased: | Online or instore | Online only |
| Within (time period): | 30 days | 30 days |
| Processing time: | Instant* | Up to 7 business days* |
| How to: | Drop off at store for free | Arrange a FREE courier pick by contacting Customer Service** |
| Include: | Original receipt | Packing slip, with completed returns section (see bottom of slip) |
* If the items is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.
** If you send the item back yourself, you are responsible for the product until it arrives at our Online Warehouse and the courier charges incurred.
RETURNS CONDITIONS
- Must be in original, unused condition, complete with original packaging, instruction manuals etc.
- Must have packaging slip as proof of purchase.
- If an item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.
RETURNS EXCEPTIONS
Vouchers are excluded from this policy and cannot be returned.