Living & Giving FAQ
Website & Payment Assistance
- Can I buy something internationally or from overseas?
- Do you accept paypal?
- Do you deliver outside of New Zealand?
- I've just placed an order for the incorrect size or colour. How can I change this?
- I have selected an item clicked "add to cart" but nothing is happening?
- I cant see my historical or old previous orders?
Order Tracking & Assistance
- Priority Delivery
- I've entered the incorrect address on my order, how can I change this?
- Can I cancel or refund my order?
- I've just placed an order and selected the wrong quantity/size/colour - can I change it?
- Can I change my Delivery order to Click and Collect?
- When will I receive my tax invoice?
Damaged & Incomplete Orders
- Where can I get a replacement part?
- Why is my order on backorder?
- I received my order and sent it to someone overseas but it was damaged, what do I do?
- All my parcels arrived but I think I am still missing an item?
- Where is the rest of my order?
- What does it mean when my order split?
Returns & Exchanges
- Returns Conditions & Exceptions
- I've entered the incorrect address on my order, how can I change this?
- Can I cancel or refund my order?
- I've just placed an order and selected the wrong quantity/size/colour - can I change it?
- Can I change my Delivery order to Click and Collect?
- When will I receive my tax invoice?
Click & Collect
- Can I wait till all the items are ready for collection before picking them up?
- Can I still collect my "Click and Collect" order with no valid photo i.d?
- How can I exchange my Click and Collect order?
- Can I get a Price Promise before it is ready for collection?
- Can I set a certain date to have my order collected?
- Can I change my Click and Collect location to a different store?
Price Guarantee
- Can in-store purchases be price promised online?
- How do I apply for the 'beat it by 10%' price guarantee?
- Can someone else take my receipt in-store to receive my refund on my behalf?
- How soon can I get my Refund?
- Can I get a Price Promise if I used Afterpay/Laybuy?
- I've found an item at a competitor and it's priced lower than yours, what can I do?