Website & Payment Assistance
- Can I buy something internationally or from overseas?
- Do you accept paypal?
- Do you deliver outside of New Zealand?
- I've just placed an order for the incorrect size or colour. How can I change this?
- I have selected an item clicked "add to cart" but nothing is happening?
- I cant see my historical or old previous orders?
- What are assorted items?
- I received an error message after submitting payment, the page hasn't moved or is hanging?
- I am having trouble logging into my account, what do I do?
- How can I unsubscribe from the mailers list?
- How do I check stock of my local store?
- If the item I am after is not in the store, can I order while I am in store?
- I had items in my cart and now they have disappeared, why is that?
- Are the deals available on the website also available in-store?
- I'm finding the website difficult to use, can I pay over the phone?
- What is a coupon code and how do I get one?
- Does the website show in-store stock?
- The items I want, aren't online. Why not?
- What is an oversize or large item?
- How long is my gift voucher valid for?
- Can I use ASB True Rewards online?
- Do you accept Prezzy Cards online?
- Can I use Gift Vouchers online?
- Do you accept Afterpay and Laybuy ?
- What payment methods do you currently offer?
- Can my parcel be delivered to P.O Box address?
- Can I purchase with my commercial account number online?
- Can I order in bulk for my school, business or commercial?
- What does ‘Authentication failed’ or ‘Transaction not completed’ mean after trying to make payment?
- The website is asking for security questions from my bank, is this legitimate?