Returns & Exchanges
- Returns Conditions & Exceptions
- I've entered the incorrect address on my order, how can I change this?
- Can I cancel or refund my order?
- I've just placed an order and selected the wrong quantity/size/colour - can I change it?
- Can I change my Delivery order to Click and Collect?
- When will I receive my tax invoice?
- Where can I find my tax invoice?
- What can I use as proof of purchase?
- If I purchased something in-store can a courier collect it as a return?
- What is the fastest way to return an order?
- Can I exchange a commercial item?
- How can I get the address to return my online order?
- When exchanging in-store, what happens if they don't have the stock I want?
- Why am I still paying Afterpay/ Laybuy if I returned in-store and got a refund on my card?
- How long until I get a refund?
- Why has my return parcel not been collected by the couriers past the collection date?
- Can I return item in the store even if it's a online order?
- Is postage for returns free?
- How do I exchange my Laybuy/Afterpay purchases I made online?
- How do I return, cancel and refund my order?
- Returns
- I’ve received the wrong items, what should I do?
- Can I drop my items at the distribution centre?
- I think my item is faulty, what should I do?
- How long until I get a refund?
- Have you received my return?